A word from our CEO - Super Informed April 2020

Welcome to this special edition of Super Informed.

We’re in uncharted waters and with all the upheaval going on around us, we’re committed to keeping you informed of the latest news relevant to your super and the economic impact of the COVID-19 pandemic. We’re here if you need assistance.

Like many organisations, we’re seeing a significant increase in the number of calls and email enquiries from members, with a consequent increase in waiting times. Our teams are working even harder than normal to deliver for our members and, as much as possible, to keep it “business as usual”. We will continue to provide helpful, valuable information on our website to make it easier to access support when you need it.

Financial markets

The spread of COVID-19 has destabilised financial markets the world over. And this has had a direct impact on super and pension amounts. While it’s hard to focus on the long-term when the immediate future looks bleak, recovery will occur – but of course there is much uncertainty as to how and when.

I am confident that our highly experienced investment team, led by John Pearce, will continue to navigate UniSuper well through these challenging market conditions. You can read about John’s thoughts in the latest investment market update.

Getting help

Now, more than ever, we need to take care of each other, be kind and help each other, both at work and in society. It’s important you look after yourself and others and I encourage you to read this article on mental health during the COVID-19 crisis which you may find supportive.

For those of you who may be facing unexpected hardship or challenges, we’re fully supportive of the Government’s measures allowing those in need early access to their super and reducing pension minimum requirements for pension members. Everyone’s situation is different and we’re here to help. You can read more about these measures on our coronavirus page.

Light at the end of the tunnel

Over the last week we’ve started hearing more positive views on this crisis, with apparent success to “flatten the curve”, and witnessed the roll-out of government stimulus packages aimed at supporting the global economy amid the pandemic.

I assure you that we’re taking extra care of our people and making sure we continue to provide you, our members, with the services and support you need.

If there’s anything you’d like to understand or have more information about, I’d welcome your feedback.

Thank you for your continued support. Take care, have a very happy Easter break and stay healthy.

All the best,

Kevin O'Sullivan