Keeping your information safe

We work hard to keep your account and personal information safe and protect your privacy. However, we need your help to minimise the risks of identity theft and other breaches of privacy.

How we keep your account safe

We take cybercrime extremely seriously and have robust security measures in place to help ensure your information is safe. Here are some of the ways we protect your information: 

• We have dedicated financial crime and cybersecurity teams who are committed to protecting your account from harm. 
• Our systems are regularly reviewed to ensure the adequacy of our processes and internal controls. 
• We work closely with other industry partners to combat the increasing threat of fraud and identity theft in Australia. 
• Our operational and member facing teams undergo security training so they can protect member accounts from fraud. 

What you can do

We make it easy for you to manage your account online or through the UniSuper app, but online transactions do carry some risk. You can take some additional steps to help keep your information safe:

• Use a strong and unique password for each account, change your passwords regularly and do not share your password with anyone, including family and friends. 
• Use your mobile number to manage your multi-factor authentication where possible, as mobile is a more secure authentication method than email.
• Don’t click on any links in unsolicited emails without first verifying their legitimacy. We will never ask you to provide your username, password or personal details via email or text.
• If you receive an unexpected phone call from UniSuper, don’t give out personal information, hang up and call 1800 331 685 to confirm if the call was legitimate. 
• Check your super balance and account transactions regularly and report anything suspicious to us as soon as possible. 
• Limit the amount of personal information you share online for example, your birthday, address, or location. Scammers use information they find online to make their scams more convincing. 
• Review your online account security preferences and choose how often you are required to verify your identity when accessing your account. You can set your preferences under profile > personal details > password and security and scroll down to find multi-factor authentication. 

If you suspect you are a victim of fraudulent activity: 

• Change your passwords and call your financial institutions immediately to inform them. 
• If your ID documents have been compromised, please reach out to IDCARE - Australia and New Zealand’s national identity & cyber support service. IDCARE is an independent organisation that provides free support for those impacted by scams or fraud. 

For further information please refer to our Protect your account page.