Super consultants – helping you make sense of it all

Super Informed
Our people
17 Nov 2020
4 min read

Understanding the ins and outs of super can be a daunting prospect. Our super consultants are here to help you make sense of it all and provide the support you need. You can meet them face-to-face on campus or at a UniSuper CBD member centre (in all states/territories except VIC, NSW and NT for now), over the phone or via video meeting.

Meet Derya Tillem - Super Consultant

We caught up with Super Consultant, Derya Tillem, who explained how she helps members and what she loves about her role.


What is a super consultant’s role at UniSuper?

We offer a unique service where we can meet members face-to-face, over the phone or via video meeting. We can help them with their UniSuper account, including factual and general information about their type of membership (accumulation or defined benefit), contributions, investment options, insurance and beneficiary nominations. We also provide information regarding pensions.

Super can be quite complex and includes a lot of jargon. We can break down these terms for members, so they feel more comfortable in understanding how their super works and the options available to them.

Is there a 'right' time to visit a super consultant?

Any time is the ‘right’ time. There could be a trigger event like when a member first joins the fund, or a significant life event, such as buying a new home, having a baby or preparing for retirement. But we encourage members to ‘check-in’ at any time.

I once had a member say, “I don’t know what I don’t know” which really resonated with me. As super consultants, we can provide information about super and the latest legislation changes that members may be completely unaware of. At the other end of the spectrum, we meet people who want to confirm their understanding of super concepts and use our service as a sounding board.

Also, because of the unique structure of our defined benefit product, we can help members understand the complexities and all the features of the Defined Benefit Division (DBD).

Some of our members have been going through workforce changes recently. How can super consultants support them at this time?

It’s been a difficult time for some members, but we’ve been available to help them make the right decisions for their super. We can help them understand and consider concepts like:

  • what happens to your super account when you leave your employer?
  • what to think about if you’re considering retirement
  • contributions caps
  • insurance
  • investment options
  • our personal advice services.

No question is too big or too small. Whether a member has a general question or needs more help to understand their super, we’re here for them.

What do you love about your job?

I have the privilege of helping people every day. I meet members of all ages who are at different stages of life. It’s truly humbling to spend time with people who want to learn about super. They really appreciate the personal interaction and the feeling of being more confident about their super.

Knowledge is power. By using our unique super consultant service, our members become empowered and that’s what drives me every day.

Is there a member who sticks in your mind, who you made a positive difference for?

I recently met with a woman who was aged 60 and was considering taking a voluntary redundancy. She was concerned her redundancy payment wouldn’t be enough to last until her Age Pension age, which for her, is 67. She thought age 67 is when she could also access her super. When I explained the difference between preservation age and Age Pension age, she was absolutely delighted!

Preservation age is the age people can access super once they meet a condition of release (such as retirement). In this case, as the member had reached her preservation age and would be retiring, she could access her super to fund her retirement.

Tell us about appointments during COVID-19 restrictions. Are there any new processes you think will continue in the future?

The advantage of working from home and meeting members virtually, is that they’ve been able to connect with us from home at a time that suits them.

We use Microsoft Teams, so we’re meeting via secure video, and we can share our screen, which is useful for explaining something to a member about their account.

Even though some face-to-face meetings have resumed, virtual meetings will most likely continue to be an option, so members can meet with a super consultant from the comfort of their own office or home.

If you’d like to meet with a super consultant, simply book an appointment online.

Our fund for your family

As a UniSuper member, we offer more than great super. We’re one of Australia’s largest super funds, with access to a range of investment options, low fees and extensive member support – including our award-winning advice team.

Why not share the love and tell your family we’re here for them too? They don’t have to work in higher education or research to be part of our award-winning fund. If they’re living in Australia and are related to a UniSuper member (or if they’d like to re-join), they can open a Personal Account and enjoy all the benefits of being a UniSuper member like you.

A UniSuper Personal Account offers access to the same great benefits you receive.

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