We're here to support you

At UniSuper, we understand our members need extra help and support at different times in their lives.

Whatever your difficulty, we're committed to taking extra care with our members including those who are experiencing financial distress, language and literacy barriers or remote location barriers. We also support people of different cultural backgrounds and Aboriginal or Torres Strait Islander people.

Accessibility
We’re committed to providing accessible and inclusive digital experiences for all our users, and we're working towards using inclusive design and content across all our websites.
Diversity and inclusion
We are taking steps to improve our members experience with us. Learn more about our ongoing commitment.
Reconciliation Action Plan
Our Reconciliation Action Plan (RAP) is our commitment to ensuring our Aboriginal and Torres Strait Islander members are better supported and engaged with their super.
Financial hardship

If you’re experiencing financial difficulties, we’re here to help. Call us on 1800 331 685  to find out what your options are including eligibility for compassionate grounds or making an insurance claim before you withdraw your super.

Help for non-English speakers

Translating and Interpreter Service (TIS)

If English isn’t your first language, using the government’s free Translating and Interpreter Service (TIS National) can help you to communicate with us. 

  • Let the operator know that you'd like to connect with UniSuper on 1800 331 685.
  • Most of the services are free to non-English speakers. 
  • Available 24 hours a day, every day of the year by calling 131 450.  See immediate phone interpreting for more information.

Help if you're deaf or have a hearing or speech impairment

National Relay Service (NRS)

If you're deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you to communicate with us.

  • Let the operator know that you'd like to connect with UniSuper on 1800 331 685.
  • There's no additional charge to use the NRS.
  • Except for calls made through Video Relay, the NRS is available 24 hours a day, every day.

Voice relay

Speak and listen
Call 1300 555 727 then ask for 1800 331 685
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SMS relay

Text and listen

Teletypewriter (TTY)

Type and read
Call 133 677 then ask for 1800 331 685
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