Employer support

Registering your business helps us get in touch if there’s any complications with your super contributions.

Visit our registration page to provide your details. We’ll send you an email confirmation within 1-3 working days with your employer account number and details.

Alternatively, we can create an account for you over the phone. Contact us at 1800 331 685 (8:30am-6:00pm Melbourne time, Monday-Friday).

Please read our guide for sole traders to learn more about making contributions as a sole trader. 

If we have your company contact details, we’ll let you know about any error. You can fix errors by following the instructions below.

If the information you provided is incorrect

Sometimes a name or date of birth is incorrect, or the member updates their details with us but didn't let you know before you sent your next payment file, meaning it no longer matches our system.

To get this fixed, simply complete and email the below template with the corrected/updated details.

Subject Line: Employer number/Contribution processing 

Dear UniSuper, 

Please find the requested information in relation to UniSuper File Reference XXXXX outlined below. 

Our Employer details have been provided for validation. 

• Employer number: 
• Employer ABN: 
• Employer address: 

<employer sign off> 

Please send the template above to the following email address for processing:

Email: adminservices@unisuper.com.au

You’ll receive a notification if we need further information or a written confirmation on completion of your request. 

Important: Please ensure when correcting errors, that your Clearing House/payroll system is also updated to reflect these changes to avoid issues with future payments. 

If the information you provided is correct

This may indicate that the employee needs to update their super account details.

Please advise your employee to contact us so we can help them update their account. You can avoid the contribution being refunded if this is done prior to the deadline we provide you.

You can use the Application form for reclassification or refund of contributions (PDF, 631 KB) to make changes to payments which have already been allocated to your employee’s super account. 

This normally means we’re missing information, or the information provided doesn’t match what we have on file. 

We’ll contact you and your employee to advise that we’re having trouble allocating the contribution. We’ll identify the issue that’s preventing us from allocating the contribution, provide the instructions to correct the error and the deadline we must be contacted by.

UniSuper can only hold pending contributions for 23 days before they’re returned to the sender.

If you haven’t received any correspondence regarding your refund, let us know so we can make sure your account information is complete and up to date. 

If you’re having trouble repaying the refunded contribution through your clearing house or payroll system, contact us directly for assistance. Call us 1800 331 685.

Any employer is welcome to nominate UniSuper as their ‘default’ fund.

You need to nominate a ‘default’ super fund to meet your super obligations when an employee doesn’t choose a fund or from 1 November if they have no existing stapled fund.

‘Default’ funds are generally nominated as part of your clearing house/payroll system. No additional paperwork is required.

Visit the ATO website to learn more about default funds.

Although you can choose UniSuper as the default super fund for your employee/s, you’re unable to create an account on behalf of your employee/s.

Your employee can create their own account quickly and easily online by following the Join link at the top of our website. 

Before joining, your employee should read the PDS and TMD to make sure the product is right for them. 

To learn more about us and why your employee might choose UniSuper as their super fund, visit Why UniSuper. 

If the information on your contribution advice no longer matches the information held on the employee’s account, the funds won’t be allocated and is at risk of being refunded.  

We recommend checking with your employee that they’ve updated their name with their super fund. You should then update your payroll or clearing house system as soon as possible. 

Super is calculated based on an employee’s ‘ordinary time earnings’ (OTE). You’re not required to pay super when you’re not paying your employee’s OTE.

There are certain types of leave which do require you to pay an employee’s super, including annual leave, long-service leave or paid sick leave.

The ATO has a useful guide which outlines what constitutes as OTE. 

Your clearing house should allow you to choose what types of contributions you’re submitting for your employees. You can specify how the funds should be classified when they’re distributed to the employee’s super account.

For any further queries you may have regarding your super obligations, the ATO has prepared a comprehensive guide to help employers with their obligations when paying super. You can find this on the ATO website at Super obligations for employers.