Employer support

Yes. Email us at newemployer@unisuper.com.au or call 1800 630 692 to find out about partnering with us.

Visit the ATO website to learn more about default funds.

Registering your business helps us get in touch if there’s any complications with your super contributions.

Visit our registration page to provide your details. We’ll send you an email confirmation within 3-5 working days with your employer account number and details.

Alternatively, we can create an account for you over the phone. Contact us at 1800 331 685 (8:30am-6:00pm Melbourne time, Monday-Friday).

If we have your company contact details, we’ll let you know about any error. You can fix errors by following the instructions below.

If the information you provided is incorrect

Sometimes a name or date of birth is incorrect, or the member updates their details with us but didn't let you know before you sent your next payment file, meaning it no longer matches our system.

To get this fixed, email the below template with corrected details and subject line: ‘Employer number/Contribution processing’, to adminservices@unisuper.com.au

You’ll receive a notice if we need further information or a written confirmation on completion of your request.

Important: Please ensure when correcting errors, that your clearing house or payroll system is also updated to reflect these changes, to avoid issues with future payments. 

If the information you provided is correct

This may indicate that the employee needs to update their super account details.

Please advise your employee to contact us so we can help them update their account. You can avoid the contribution being refunded if this is done prior to the deadline we provide you.

You can use the Application form for reclassification or refund of contributions (PDF, 631 KB) to make changes to payments which have already been allocated to your employee’s super account. 

If the information on your contribution advice no longer matches the information held on the employee’s account, the funds won’t be allocated and is at risk of being refunded.  

We recommend checking with your employee that they’ve updated their name with their super fund. You should then update your payroll or clearing house system as soon as possible. 

This normally means we’re missing information, or the information provided doesn’t match what we have on file. 

We’ll contact you and your employee to advise that we’re having trouble allocating the contribution. We’ll identify the issue that’s preventing us from allocating the contribution, provide the instructions to correct the error and the deadline we must be contacted by.

UniSuper can only hold pending contributions for 23 days before they’re returned to the sender.

If you haven’t received any correspondence regarding your refund, let us know so we can make sure your account information is complete and up to date. 

If you’re having trouble repaying the refunded contribution through your clearing house or payroll system, contact us directly for assistance. Call us 1800 331 685.

Your clearing house should allow you to choose what types of contributions you’re submitting for your employees. You can specify how the funds should be classified when they’re distributed to the employee’s super account.

Please read our guide for sole traders to learn more about making contributions as a sole trader. 

Most employees are eligible to choose what fund their super goes into. Although, exceptions may apply.

The introduction of ‘super stapling’ as of 1 November 2021 means working Australians are now linked or ‘stapled’ to one super fund for life unless they choose otherwise.

If you have new eligible employees starting from 1 November 2021 or after, you must provide them with a Standard Choice form within 28 days of their start date.

If they don’t choose a super fund, you may need to request their ‘stapled super fund’ details from the ATO, to comply with choice of fund rules.

Learn more about super stapling for employers and how this may affect your onboarding process.

Visit the ATO website to read about super fund choice eligibility.

Super is calculated based on an employee’s ‘ordinary time earnings’ (OTE). You’re not required to pay super when you’re not paying your employee’s OTE.

There are certain types of leave which do require you to pay an employee’s super, including annual leave, long-service leave or paid sick leave.

The ATO has a useful guide which outlines what constitutes as OTE. 

For any further queries you may have regarding your super obligations, the ATO has prepared a comprehensive guide to help employers with their obligations when paying super. You can find this on the ATO website at Super obligations for employers.