How to make a claim

We know that making a claim can be a daunting and overwhelming experience. We're here to help you with every step of the process and we're committed to assessing your claim or benefit, quickly and efficiently. Our purpose is to make a difference in your greatest time of need.

If you need to make an insurance claim or notify us of a member’s death, call us on
1800 UCLAIM (1800 825 246).

Whether you want to know if you’re eligible to claim a benefit, check the progress of a claim you’ve submitted, or you’re simply trying to understand some of the complexities surrounding claims and insurance, all calls are welcome.

An overview of the process

Here's an overview of how we’ll process your claim and what we need from you to complete the process.

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Notification


  • Need to notify us of a claim? Call us immediately so we can get started on issuing paperwork.

  • We’ll post or email the forms to you.

  • You’ll need to attach relevant certified ID and documentation.

  • You can send your information to us by email or post.

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Lodgement


  • We’ve received your paperwork.

  • We’ll contact you if we need any more information.

  • A member of our team will be assigned to your case to look after your claim from beginning to end.

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Assessment


  • We’ll start assessing your claim.

  • We may need to contact you and/or your employer, request additional medical information or contact other potential beneficiaries, to continue the assessment.

  • You can send your information to us by email or post.

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Decision 


  • You’ve submitted everything we need to assess your claim.

  • Our Insurance Management Committee (IMC) meets and agrees on a decision on your claim for benefits.

  • This decision is communicated to you in writing.

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Objection 


  • Don’t agree with the decision we’ve made?

  • You’re welcome to submit additional information to your case manager to support your objection.

  • Your objection may then be escalated to the Insurance Committee (IC) for a final determination on your claim for benefits.


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Finalise 


  • Your options will be communicated to you once the IC makes its final decision.

  • If your claim is approved, the decision will include information about your benefit payment.

  • Don’t agree with the final decision we’ve made?

  • You're welcome to lodge a complaint with the Superannuation Complaints Tribunal for a review of the Trustee's decision.


Some tips when lodging a claim 

  • Notify us of your intention to claim as soon as possible.
  • Seek financial advice. As every claim is different, ask us to suggest at what stage you might want to talk to an adviser about your claim. 
  • You’ll need to provide certified documents for some claims. For more information on who can certify documents, refer to Your guide to proof of identity.

How to submit your claim

Lodge your claim with us by email or post:


  • Email claims@unisuper.com.au 
  • Post to UniSuper Claims Department, Level 1, 385 Bourke Street, Melbourne VIC 3000.