Manage your account online

If you’ve forgotten your password, enter your username into our password reset form and we’ll send reset instructions to your email.

Password changes can sometimes take a while to process. If you tried accessing your account when our system hadn’t yet updated your password, your account may have been locked.

Wait 15 minutes, follow the instructions on our password reset form.

An email with a password reset link should come through to your registered email address. It may be directed to your spam or junk folder. After resetting your password, please wait at least 30 minutes before logging in.

In some cases, codes may be blocked or filtered by email.

Please check the junk, promotions, or spam folder for your 6-digit multi-factor authentication code or password reset request.

Web browsers can sometimes store old and outdated data which can cause browser errors. You can potentially fix these errors by either:

• using a different browser or an incognito window to log in
• deleting your browser cache and cookies to remove saved data from previous visits
• closing your browser and waiting at least 30 minutes before trying again.

Security codes can fail when your device’s internal clock doesn’t reflect the actual time. To fix this, sync your computer or handheld device’s system clock.

UniSuper web pages are optimised for the latest versions of Chrome, Edge, Firefox, and Safari, so using older browsers and device operating systems can sometimes cause errors.

If you’re using an older device or browser, your experience may be improved by either:

• updating to the browser version
• using a different browser
• logging in from a newer device.